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MTN South Africa Launches i-MAIL, its New Web Portal-Based Unified Messaging Service, Powered by IP Unity Glenayre

 

WebKnowHow
Monday, March 5, 2007; 02:28 AM

Millions of MTNs mobile users in South Africa now have greater control of their messaging and mailbox with a web-based management service powered by IP Unity Glenayre, Inc. The software -- i-MAIL -- enables users to control their voicemail, faxmail and videomail from one portal, increasing the flexibility and personalisation of messaging services.

MTN mobile subscribers in South Africa now have new ways to manage and receive their voice, video and fax messages via the MTN Web portal. Versera® MyServices and MessageMeTM, from IP Unity Glenayre, are providing the building blocks to deliver this new service.

Using i-MAIL, subscribers can set up and manage their own messaging services and options, including blocking callers from leaving voice or video messages, establishing group messaging lists, and setting up message forwarding options. The Portals MessageMe facility enables users to forward voice, video and fax messages to an email address or MMS-enabled handset, while the Personal Operator option allows users to transfer their calls to any other phone.

With more and more methods of communication available voice calls, SMS, MMS, video mail, fax, email, etc it is increasingly important that users are able to manage the means by which they receive communications, said Ashraff Paruk, General Manager, Business Strategy and Product and Innovation, MTN South Africa. MTN is continually seeking ways to improve our offering to customers, and IP Unity Glenayres solution has enabled us to give our subscribers a more personalised messaging service.

Our service allows customers to access their mailbox from anywhere in the world, similar to how you would use 100 or 111 to listen to messages. Once again, we are happy that our innovations offer our customers relevant and practical solutions for everyday life. We encourage customers to sign up for the service and stay in touch with the world, everywhere they go.

As a web-based service, i-MAIL removes the need for subscribers to call their mailbox to receive messages: instead, customers can access their mailbox from anywhere in the world, significantly reducing international roaming charges levied for retrieving messages. With the message forwarding facility, users can arrange for their messages to be pushed to them, wherever they are.

Operators around the world are looking for sticky features that excite their customers and attract new subscribers, explained Andy Minnaar, Sales Director of IP Unity Glenayre in Africa. i-MAIL offers MTNs customers convenience, control, practicality and ease of use. It also reduces operator costs by lessening call centre volumes and increases the visibility of other services available on the MTN website.

i-MAIL is the latest in a series of new products to be launched by MTN and powered by IP Unity Glenayre. MTN South Africa completed the migration of millions of subscribers to next-generation voice and video messaging in early 2006 with IP Unity Glenayre.

About IP Unity Glenayre

IP Unity Glenayre, Inc. is the leader in delivering carriergrade messaging and multimedia solutions over IP, TDM and enterprise networks. The companys unified communications framework brings together messaging services and rich media distribution to users across disparate networks and devices. IP Unity Glenayre offers one of the industrys broadest portfolios of applications, including voicemail, unified messaging, conferencing, SMS, MMS, text to speech, speech recognition, fax, IVR voice portal, color ringback tones, prepaid billing, video portal, video conferencing, videomail and video gaming, all built using open standards based technologies such as VoiceXML.

IP Unity Glenayres comprehensive multiservice solutions are deployed globally, over best-of-breed media servers and application servers and across traditional and all-IP broadband wireless, wireline and FMC networks. For more information, go to www.ipunity-glenayre.com.

About the MTN Group

Launched in 1994, the MTN Group is a multinational telecommunications group, operating in Africa and the Middle East. The MTN Group is listed on the JSE Securities Exchange under the share code: "MTN". As at 31 March 2006, the MTN Group recorded more than 24 million subscribers across its 10 operations in Africa - Botswana, Cameroon, Cote dIvoire, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Swaziland, Uganda and Zambia. In August 2006, the MTN Group expects to launch commercial operations in Iran, following the successful purchase of a 49% shareholding in Irancell. Furthermore, in May 2006, the MTN Group announced it had reached an agreement to acquire Dubai- and London-listed Investcom LLC. The transaction will make the MTN Group one of the worlds largest emerging market players in telecommunications and the leader in Africa and the Middle East, operating mobile networks in 21 countries, covering a population under licence on a combined basis of approximately 488 million people and serving nearly 30 million subscribers. For more information, visit www.mtn.co.za.

Mereon, Glenayre, Versera, Versera ICE, IP Unity, and the IP Unity and Glenayre logos are registered trademarks of IP Unity Glenayre.

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