Web-Based Help Desk Software Released by Tenmiles

WebKnowHow
Friday, August 11, 2006; 06:11 AM

Tenmiles Corporation announced the release of Helpdesk Pilot 1.5.0 (www.helpdeskpilot.com). Helpdesk Pilot is a 100% web-based support ticket and e-mail management software that can help small companies manage, record and organize customer support requests easily and collaboratively. It is cross platform, based on open source technologies like PHP & MySQL, and available in two editions: free and commercial.

With over 2000 free and commercial customers, and an application translated into 6 languages so far, Helpdesk Pilot is one of the fastest growing commercial support ticket management solutions in the market today. Helpdesk Pilot offers complete e-mail management functionality, flexible deployment options and an open template based design.

Helpdesk Pilot 1.5.0 Delivers Features with Small Business in mind
Helpdesk Pilot essentially turns all incoming e-mails into tickets or incidents. Each ticket belongs to a department and can have various users (staff) reviewing and responding to the tickets.
• E-mail Management - Turn customer e-mails into tickets and each e-mail id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. The same work flow can also be used to manage sales leads.
• Multi-lingual - Helpdesk Pilot can process incoming and outgoing mails in any language. It also offers its interface, available in over 6 languages, with an easy plug-in like architecture to add more languages at any point in future.
• Customizable Templates - Provides complete interface customization for companies to match their support interface to their existing websites.
• Quick Reply - A unique feature that lets you reply quickly to a ticket.
• Statistics - Keeps you informed about the support activity both per staff members and overall to the whole system.
• Private Notes - Provides an interface for staff members to communicate privately to each other within the ticket thread to share ideas, information and solutions internally.
• News & Announcements - Keep staff informed about latest updates, share news and make announcements.
• Spam Protection - Helpdesk Pilot adds an extra level of Spam protection to your e-mails. Lets user define new Spam rules based on e-mail content or e-mail address.